Frequently Asked Questions
QUESTIONS ABOUT CLARITYMD
How do I achieve the best results with ClarityMD?
ClarityMD is a simple 2-step daily system. All you need to do is first Cleanse with our Deep Pore Cleanser, then Clarify with our Clarifying Serum, twice a day, every day.
For a treatment boost, try using ClarityMD’s Skin Clarifying Acne Pads with Aloe Vera and Witch Hazel. They can help boost penetration of the Clarifying Serum and can also be used on-the-go as needed.
▸ Can I wear my regular makeup with ClarityMD?
Absolutely. ClarityMD is designed to fit into your normal routine. Allow the Clarifying Serum to dry completely before applying makeup. For best results, use oil-free non-comedogenic foundations and cosmetics.
Should I use ClarityMD every day?
Yes. ClarityMD should be used twice a day everyday. If, once you begin using ClarityMD, you experience excessive dryness or irritation, start by using once a day and gradually increase to twice per day as skin adjusts. For an extra boost, use the Skin Clarifying Treatment Pads before applying Clarifying Serum.
What skin types can use ClarityMD?
ClarityMD can be used on any skin type. It is particularly effective for use on oily or combination skin as the Bionutrient Clarity Complex is designed to help regulate excess sebum production and eliminate acne. However, ClarityMD is gentle enough to use on any skin type.
▸ How are ClarityMD products different from other acne products?
Unlike most acne systems, ClarityMD is a simple 2-step system where you “cleanse” with our Deep Pore Cleanser, then “clarify” with our ultra-lightweight Clarifying Serum. In only two steps, twice a day, ClarityMD delivers clearer skin FASTER*. 3 TIMES FASTER than leading acne systems on the market. *Specific results are not guaranteed and individual results may vary. ClarityMD contains NO harsh chemicals or abrasives such as Benzoyl Peroxide, polyethylene beads, alcohol or parabens. Our formulas are eco-friendly with added skin soothing natural ingredients such as Active Chamomile Extract, Bakuchiol and Aloe.
ClarityMD is a socially responsible brand and committed to creating only eco and environmentally-friendly formulas. Our formulas DO NOT contain plastic pellets or microbeads of any kind unlike other leading acne products.
All ClarityMD products are 100% Vegan and are cruelty-free . We do not test on animals. We are certified by PETA with cruelty-free and Beauty Without Bunnies program.
▸ When I use ClarityMD, I feel a slight tingling. Is this normal?
ClarityMD is formulated with very potent nature-powered anti-acne and skin-retexturizing ingredients such as Salicylic Acid and Glycolic Acid. If you are experiencing a breakout of inflammatory acne, you may experience a mild “tingling” sensation on the blemished areas when you apply the Clarifying Serum. This is normal and signals that the ingredients are getting into the infected pore and helping to clear the pore of bacteria and debris and resolve the blemish quickly. However if severe burning or stinging occurs, please discontinue use and contact your dermatologist.
▸ Do ClarityMD products contain parabens?
No. ClarityMD products are formulated without parabens
▸ Do ClarityMD products contain Sulfates?
No. ClarityMD products are formulated without sulfates.
▸ When will I begin to see results with ClarityMD?
You will begin to see results within your first few days of use and clearer skin FASTER. Specific results are not guaranteed and individual results may vary. With continued use twice a day every day, you will begin to see smoother, brighter, more even toned and blemish-free skin.
▸ Does the ClarityMD system replace my current facial cleanser and acne treatments?
Yes! ClarityMD is an easy 2-step system designed to work together to not only clear skin of acne blemishes but also boost skin radiance, improve skin texture and tone, diminish the appearance of acne scarring and pigmentation as well as diminish the appearance of fine lines and beautify skin! It’s everything you ever thought an acne system should be, all with two water-light, benzoyl peroxide-free and sulfate-free formulas!
▸ Is ClarityMD Formulas eco-friendly?
Yes. ClarityMD is a socially responsible brand and committed to creating only eco and environmentally-friendly formulas. Our formulas DO NOT contain plastic pellets or microbeads of any kind unlike other leading acne products.
▸ Are ClarityMD products vegan?
Yes, all ClarityMD products are 100% Vegan.
▸ Are ClarityMD products cruelty-free?
Yes, all ClarityMD products are cruelty-free. We do not test on animals.
▸ Do ClarityMD products contain Alcohol?
No. ClarityMD products are formulated without Alcohol.
▸ Do ClarityMD products contain Benzoyl Peroxide?
No. ClarityMD products are formulated without Benzoyl Peroxide.
▸ Do ClarityMD products contain Topical Steroids?
No. ClarityMD products are formulated without Topical Steroids.
QUESTIONS ABOUT THE TECHNOLOGY
What key ingredients make up the Bionutrient Clarity Complex?
1. SALICYLIC ACID (a bitter-sweet compound): Multi-functional Beta Hydroxy Acid found in raspberries, penetrates stubborn oil and dead skin cells to flush out congested pores.
2. BAKUCHIOL (Buh-koo-chee-aal): Potent bionutrient with powerful, retinol-like anti-aging properties destroys sebum and helps to neutralize bacteria without irritation.
3. ACTIVE CHAMOMILE EXTRACT (not your grandma’s tea): Exhibits amplified skin-calming benefits. Soothes redness and irritation before it begins.
4. GLYCOLIC ACID: (small, safe and spectacular): The smallest Alpha Hydroxy Acid lifts away pore-clogging and discolored surface cells while refining skin’s texture.
QUESTIONS ABOUT ORDERING
How long will it take to receive my order?
You should receive your ClarityMD shipment within 5-7 business days.
Do you deliver to P.O. Boxes?
Do you ship to Canada?
No. We do not ship to Canada at this time.
Do you ship to Alaska, Hawaii, Guam, Puerto Rico, and the U.S. Virgin Islands?
Yes, Please note, there is a higher shipping and handling cost to ship ClarityMD to these regions. $15.90 S&H is charged for shipments to these areas.
Do you offer RUSH shipping?
Unfortunately, we do not offer RUSH shipping at this time.
What payment methods do you accept?
We accept American Express, Mastercard, Visa and Discover.
Do you accept cheque or money orders?
Not at this time.
Do you collect sales tax?
We collect sales tax for any shipments to the following states in the U.S. : CA, CT, GA, IL, IN, MD, NJ, FL and TX.
We may charge sales tax for purchases shipped to additional states and/or adjust the amount of sales tax charged based on various federal, state and local tax rate rules and their effective dates, with or without prior notice to customers.
How can I contact Customer Service?
You can reach Customer Service M-F 8a-5p PST at 1-888-848-3633 or you may reach us 24/7 at CustomerService@MyClarityMD.com
What is the ClarityMD 60 Day Money Back Guarantee?
If, for any reason, you are not satisfied with your ClarityMD purchase, just return your ClarityMD system (even if the tubes are empty) within 60 days for a full refund of your purchase price less applicable shipping and handling charges. You may keep the FREE GIFT of the Clarifying Konjac Sponge as a thank you for trying the ClarityMD Clear Skin System.
What if I want to return ClarityMD?
Please call 1-888-848-3633 M-F 8a-5p PST and our Customer Service representatives will be happy to help you with any questions or issues related to your ClarityMD purchase.